FAQ / Digital Delivery
Help & Digital Delivery
Everything you need to know about accessing, downloading and using your Luminaya digital purchases.
Frequently Asked Questions
How do I receive my digital purchase?
Your files are available immediately after checkout through the Luminaya digital access page. You’ll also receive access by email.
Do I need an account?
No. You can access your purchase directly after checkout. Creating an account may make future access easier, but it isn’t required.
Can I download the files?
Yes. Digital products can be downloaded for personal use from your access page.
Can I listen without downloading
Where available, audio can also be accessed directly through your digital library.
I can’t find my purchase email. What should I do?
Check your spam/junk folder first. If it still hasn’t arrived, contact Luminaya support with the email used at checkout.
Can I access my purchase again later?
Yes, subject to the access terms attached to the product. Keep your purchase email or access link.
What file formats are included?
This varies by product. Music Journeys generally include audio files and accompanying artwork. Guides and Resources are usually supplied as downloadable PDFs or image files.
Are digital purchases refundable?
Because digital products are delivered immediately, refunds are generally not available once access has been provided, except where required by law or where there is a genuine technical issue with the files.
Can I share or use the files commercially?
Purchases are licensed for your personal use only unless otherwise stated. You may not resell, redistribute, reproduce or use the files commercially without permission.
Need a commercial license?
If you’d like to use Luminaya artwork, music or other digital assets for a business, product, publication, event or commercial project, please contact me to discuss licensing options.
Can I print the artwork included with my purchase?
Yes, where stated, accompanying artwork may be printed for personal use. Commercial reproduction or resale is not permitted.
What if I have a technical problem?
Use the Contact page and choose Order / Digital Access Support.
Do you offer personalised or custom artwork?
Yes. Pumayana accepts selected personalised and bespoke commissions, including Personal Luminaya Activations, visionary artwork, sacred identity, logos and aligned creative projects.
Can you create artwork for my business, book, deck or project?
Yes. Selected commercial and creative commissions are available depending on scope and availability.
Can I order a physical print or canvas of a personalised artwork?
Where available, selected personalised artworks may also be produced as prints or canvas pieces. Ask during your project or contact me after delivery to discuss options.